Terms and Conditions

Acceptance  

This Terms and Conditions Agreement (“Agreement”) is a legal agreement between you and Sprout Health Ltd. (“Sprout Family Health”, “we”, “us”, “our”), doing business as Sprout Family Health, the owner and operator of this website (the “Website”) and provider of services (each a “Service” and collectively the “Services”). It states the terms and conditions under which you may access and use the Website and Services and all written and other materials displayed or made available through the Website, including, without limitation, articles, text, photographs, images, illustrations, audio clips, video clips, computer software, and code (collectively, the “Content”). Please read it carefully.

By accessing and using the Website or any Services, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the Website or any Services. Sprout Family Health may revise this Agreement at any time by updating this posting. Use of the Website or Services after such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review this Agreement.

Certain portions of the Services may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between this Agreement and the terms and conditions posted for a specific portion of the Services, the latter terms and conditions will take precedence with respect to your use of or access to that portion of the Services. Unless explicitly stated otherwise, any new features that augment or enhance the current Services in the future shall be subject to this Agreement; they will be posted to the Website as available, and you are deemed to have accepted them. Your use of our Website and Services is also subject to our Privacy Policy. We last updated this Agreement on March 16, 2024.

No Medical Advice on the Website

‍The Content provided on this Website is for informational purposes only. The Website is not intended to be interpreted as a recommendation for a particular treatment plan. You should not interpret anything on the Website as recommending any specific treatment plan, product, or course of action. 

THE WEBSITE DOES NOT OFFER MEDICAL ADVICE. NOTHING CONTAINED IN THE CONTENT IS INTENDED TO CONSTITUTE PROFESSIONAL ADVICE FOR MEDICAL DIAGNOSIS OR TREATMENT, NOR IS IT INTENDED TO BE A SUBSTITUTE THEREOF. THE CONTENT IS NOT INTENDED TO RECOMMEND THE PURCHASE OR SELECTION OF ANY PRODUCT, OR SERVICE OR TO ENDORSE OR GUARANTEE THE QUALIFICATIONS, CREDENTIALS, OR APPROPRIATENESS OF ANY HEALTH CARE PROVIDED, LINKED TO, OR ADVERTISED ON THIS SITE. THE WEBSITE IS NOT A MEDICAL PROGRAM AND IS NOT INTENDED FOR THE DIAGNOSIS OR TREATMENT OF ANY MEDICAL CONDITION. IF YOU SUSPECT THAT YOU MAY HAVE A MEDICAL CONDITION, CONSULT YOUR PHYSICIAN.

You should seek the advice of a doctor or other qualified health provider if you are experiencing any symptoms of, or believe you may have, any medical condition, regardless of any information contained within the Content. Always seek the advice of your physician or other qualified health providers properly licensed to practice medicine or general healthcare in your jurisdiction concerning any questions you may have regarding any information obtained from the Content and any medical condition you believe may be relevant to you or to someone else. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website or by using the Services. Always consult with your physician or other qualified healthcare providers before starting a new treatment or stopping any treatment that has been prescribed for you by your doctor or other qualified healthcare provider. The information provided in the Content is not exhaustive and does not cover all diseases, ailments, or physical conditions. 

‍No Clinician-Patient Relationship

The presentation of general information on the Website does not establish a clinician-patient relationship between you and Sprout Family Health (including any of its nurse practitioners or other healthcare providers) and is not intended as a solicitation of individuals to become patients or clients of Sprout Family Health (or any of its nurse practitioners or other health care providers). 

Medical Emergency

DO NOT USE THE WEBSITE OR SERVICES FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY, CALL A PHYSICIAN, QUALIFIED HEALTHCARE PROVIDER, OR 911 IMMEDIATELY. Under no circumstances should you attempt self-treatment based on anything you have seen or read on the Website.

Use of the Website and Services

Sprout Family Health authorizes you to access and use the Website and Services for your personal, noncommercial use in Canada in accordance with the terms and conditions of this Agreement. You acknowledge and agree that the Website and Services are intended only for residents of Canada. This Website is intended for use by individuals 18 years of age and older. Individuals under the age of 18 should not access this Website.

Participation in Sprout Family Health Services is entirely voluntary. You may discontinue using the Website and Services at any time. Sprout Family Health reserves the right to refuse individuals to enroll in the services. 

Website Submissions

The Website provides features that allow you to interact with Sprout Family Health (“Submission(s)”).  You will need to provide personal information about yourself to purchase a product or service on the Website. Submissions do not include communications between you and your nurse practitioner or other health care providers at Sprout Family Health pursuant to the healthcare clinician-patient relationship.  All personal information provided by you in a Submission, including without limitation, name, address, email address or phone number in connection with use of the Website will be treated in accordance with our Privacy Policy.

Sprout Family Health does not control the content of any Submissions and has no obligation to monitor the Submissions. Should you complete a Submission on this Website, Sprout Family Health does not guarantee that your Submission will be responded to. However, Sprout Family Health reserves the right at all times to disclose any information necessary to satisfy any law, regulation, or governmental or law enforcement request, or to edit, refuse to post, or refuse to remove any Submission, in whole or in part, that, in Sprout Family Health’s sole discretion, are objectionable or in violation of this Agreement. You acknowledge that you alone are responsible for the content of the information you provide on this Website and the consequences thereof. 

‍Rules of Conduct Regarding Submissions

When using any of the features of the Website, including those which allow you to make a Submission, it is a condition of your use of the Website that you do not: 

  1. Restrict or inhibit any other user from using and enjoying the Website, interfere or attempt to interfere with the proper workings of the Website, or do anything, which in the sole discretion of Sprout Family Health, imposes an unreasonable or disproportionately large load on the Website infrastructure; 
  2. Post or transmit any unlawful, abusive, defamatory, or obscene information of any kind, including, without limitation, any submission constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, territorial, national, or international law or regulation; 
  3. Post or transmit any submission which violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights, or which is protected by any intellectual property rights, including, without limitation, copyright, patent, trade secret, trademark, or other proprietary rights herein, or derivative works with respect thereto, without first obtaining permission from Sprout Family Health or rights holder; 
  4. Post or transmit any submission which contains a virus or other harmful component; 
  5. Post or transmit “junk mail”, “chain letters,” unsolicited mass mailing, or “spam”; and 
  6. Use or “mine” the Website for commercial purposes, including, without limitation, posting, uploading, or transmitting any submission which contains advertising, which engages in commercial activities, solicitations, or sales, or which involves contests, sweepstakes, advertising, and pyramid schemes.

Fees

You may be required to provide a valid credit card number when you purchase a product or Service. When you provide your credit card information to Sprout Family Health, you authorise Sprout Family Health to charge your credit card when you purchase specific products or Services. You represent and warrant that you are authorised to use such credit card, and you agree to pay all charges incurred. You agree for your credit card information to be saved to secure file for future transactions on your account. You agree that we may pass your credit card information and related personally identifiable information to our designated Service provider(s) for their use in charging you for the Services ordered by you. We reserve the right to accept or reject orders for any reason. Price and availability of any Service, including ongoing subscription fees, are subject to change without notice. 

No Endorsements

Unless specifically stated, we do not recommend or endorse any specific brand of products, Services, procedures, or other information that appears or that may be advertised on the Website.

Disclaimer of Warranties

The Website and the Content are provided “AS IS” and “AS AVAILABLE.” While Sprout Family Health endeavours to provide information that is correct, accurate, current, and timely, Sprout Family Health makes no representations, warranties, or covenants, express or implied, regarding the Website and the Content, including, without limitation, no representation, warranty, or covenant that (i) the Content contained in or made available through the Website or any item(s) made available on or through the Website will be of merchantable quality and/or fit for a particular purpose; (ii) the Website or Content will be accurate, complete, current, reliable, timely, or suitable for any particular purpose; (iii) that the operation of the Website will be uninterrupted or error-free; (iv) that defects or errors in the Website or the Content, be it human or computer errors, will be corrected; (v) that the Website will be free from viruses or harmful components; and (vi) that communications to or from the Website will be secure and/or not intercepted. You acknowledge and agree that your access and use of the Website and the Content is entirely at your own risk and liability.

Accuracy and Integrity of Information

Sprout Family Health cannot and does not guarantee the accuracy or completeness of the information in the Content. It is possible that the Content may include typographical errors, inaccuracies, or other errors, and that unauthorised additions, deletions, and alterations could be made to the Content by third parties. If you find something that is inaccurate in the Content, please inform us so that it can be corrected. Any opinions, advice, statements, or other information expressed or made available by third parties via our Website are those of the respective third party and not necessarily those of Sprout Family Health. 

Limitation of Liability

In no event shall Sprout Family Health, its administrators, contractors, officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for damages of any kind, including, without limitation, any direct, special, indirect, punitive, incidental, or consequential damages including, without limitation, any loss or damages in the nature of, or relating to, lost business, medical injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment, or any other loss incurred in connection with your use, misuse, or reliance of the Services (whether performed by a Sprout Family Health professional or another provider referred by Sprout Family Health to you), Website, or Content, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Sprout Family Health knew of or ought to have known of the possibility of such damages. Sprout Family Health also expressly disclaims any and all liability for the acts, omissions, and conduct of any third-party user of the Website, or any advertiser or sponsor of the Website (“third-party”). Under no circumstances shall Sprout Family Health, its administrators, contractors, officers, directors, employees, agents, licensors, and their respective successors and assigns, be liable for any injury, loss, damage (including direct, special, indirect, punitive, incidental, or consequential damages), or expense arising in any manner whatsoever from (i) the acts, omissions, or conduct of any third-party; and (ii) any access, use, reliance upon, or inability to use any materials, content, goods, or Services located at, or made available at, any Website linked to or from the Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if Sprout Family Health knew of or ought to have known of the possibility of such damages.

Indemnity

You agree to indemnify, defend, and hold harmless Sprout Family Health and its administrators, contractors, officers, directors, employees, agents, licensors, and their respective successors and assignees, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation, legal fees and disbursements, resulting directly or indirectly from (i) your breach of any of the terms and conditions of this Agreement; (ii) your access to, use, misuse, reliance upon, or inability to access or use the Website, the Content, or any Website to which the Website is or may be linked to from time to time or; (iii) your use of, reliance on, publication, communication, distribution, uploading, or downloading of anything (including the Content) on or from the Website.

Copyright

The Content is protected by copyright law and is owned by Sprout Family Health and its licensors, or the party accredited as the provider of the Content. Except as granted in the limited licence herein, any use of the Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the Website or of its Content, whether in whole or in part, is prohibited without the express prior written consent of Sprout Family Health.

Limited Licence

Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non transferable, and non-exclusive licence to access, view, and use the Website and the Content for your personal, non-commercial use. You are granted the right to download, store, and/or print single copies of items comprising the Content for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such Content. You may not copy and/or repost items comprising the Content online. You must also abide by any additional requirements governing the use of any specific Content that may be set out in the Website. In the event of a conflict between the terms of a licence governing specific Content and this Agreement, the terms of the specific licence shall govern.

Trademarks

Sprout Family Health is an unregistered trademark of Sprout Health Ltd. Other names, words, titles, phrases, logos, designs, graphics, icons, and trademarks displayed on the Website may constitute registered or unregistered trademarks of Sprout Family Health or third parties. While certain trademarks of third parties may be used by Sprout Family Health under licence, the display of third-party trademarks on the Website should not be taken to imply any relationship or licence between or to imply that Sprout Family Health endorses the wares, Services, or business of Sprout Family Health of the said trademark. 

Linking

The Website may contain links to third-party Websites. These links are provided solely as a convenience to you and not as an endorsement by Sprout Family Health of any third-party Website or the content thereof. Unless expressly stated, Sprout Family Health does not operate any third-party Website linked to the Website and is not responsible for the content of any third-party Website, nor does it make any representation, warranty, or covenant of any kind regarding any third-party Website including, without limitation, (i) any representation, warranty, or covenant regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on such third-party Websites; (ii) any representation, warranty, or covenant regarding the merchantability and/or fitness for a particular purpose of any third-party Websites or material, content, software, goods, or Services located at or made available through such third-party Websites; or (iii) any representation, warranty, or covenant that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be free from viruses or other harmful components. While Sprout Family Health encourages links to the Website, it does not wish to be linked to or from any third-party Website which contains, posts, or transmits any unlawful or indecent information of any kind, including, without limitation (i) any content constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, international law or regulation which may be damaging or detrimental to the activities, operations, credibility, or integrity of Sprout Family Health; or (ii) any Website which contains, posts, or transmits any material or information of any kind which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark, or other proprietary rights. Sprout Family Health reserves the right to prohibit or refuse to accept any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website upon the request of Sprout Family Health. 

Communication with the Public

Sprout Family Health does not wish to use this Website or Services as a general means of communication with the public. If you wish to contact Sprout Family Health regarding questions or comments, please do so by emailing admin@sproutfamilyhealth.ca. 

Security

Any information sent or received over the Internet is generally not secure. Sprout Family Health cannot guarantee the security or confidentiality of any communication to or from the Website. 

Modification to Website

Sprout Family Health reserves the right any time, and from time to time, to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice to you. Sprout Family Health shall have no liability to you or any third party for any modifications, suspension, or discontinuance of the Website or any part thereof.

Use Prohibited Where Contrary to Law

Use of this Website is unauthorised in any jurisdiction where the Website or any of the Content may violate any laws or regulations. You agree not to access or use the Website in such jurisdictions. You agree that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision (or any provision of this Agreement) is entirely at your own risk.

Governing Law and Jurisdiction

The Website is operated by Sprout Family Health from its offices within the province of British Columbia, Canada. You agree that all matters relating to your access or use of the Website, its Content, and the provision of Services shall be governed by the laws of the province or territory of British Columbia and the laws of Canada applicable therein, without regard to conflict of laws principles. You agree and hereby submit to the exclusive and preferential jurisdiction of the courts of the province of British Columbia with respect to all matters relating to your access and use of the Website, its Content, and the provision of Services as well as any dispute that may arise therefrom and that the applicable law shall be the law of the province of British Columbia and of Canada. 

Waiver

Any consent by Sprout Family Health to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of any other, different or subsequent breach. 

Severability

The invalidity or unenforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.

Termination

Sprout Family Health may, in its sole discretion, cancel or terminate your right to use the Website, or any part of the Website, at any time without notice. In the event of termination, you are no longer authorized to access the Website, or the part of the Website affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Website and the disclaimers and limitations of liabilities set forth in this Agreement, shall survive termination of this Agreement. Sprout Family Health shall not be liable to any party for such termination.

Questions or Comments

For any questions, concerns, suggestions, or comments regarding the Website, please contact us at admin@sprouthealthcare.ca.  Please include your name and contact information if you would like us to respond to you.